Feature interactions in the original sense of the term (i.e. within a telecommunications domain), have now been the subject of significant research activity for over ten years. Thi...
Lynne Blair, Gordon S. Blair, Jianxiong Pang, Chri...
Call control features (e.g., call-divert, voice-mail) are primitive options to which users can subscribe off-line to personalise their service. The configuration of a feature su...
David Lesaint, Deepak Mehta, Barry O'Sullivan, Lui...
Electronic mail has become the most widely-used application for business productivity and communication, yet many people are frustrated with their email. Though email usage has ch...
Dan Gruen, Steven L. Rohall, Suzanne O. Minassian,...
In this paper we describe an interactive community bulletin board we installed within a neighborhood café and art gallery, and the interactions that take place around and through...
Much of our daily communication activity involves managing interpersonal communications and relationships. Despite its importance, this activity of contact management is poorly un...