A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
This paper investigates stability behavior in a variant of a generalized Jackson queueing network. In our network, some customers use a join-the-shortest-queue policy when enterin...
Background: With current technology, vast amounts of data can be cheaply and efficiently produced in association studies, and to prevent data analysis to become the bottleneck of ...
Business Intelligence (BI) applications allow their users to query, understand, and analyze existing data within their organizations in order to acquire useful knowledge, thus mak...
—The article describes a course on system design (structural approach) which involves the following: issues of systems engineering; structural models; basic technological problem...