Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
This paper aims to detect users generating spam reviews or review spammers. We identify several characteristic behaviors of review spammers and model these behaviors so as to dete...
Most product search engines today build on models of relevance devised for information retrieval. However, the decision mechanism that underlies the process of buying a product is...
The adoption of distributed version control (DVC), such as Git and Mercurial, in open-source software (OSS) projects has been explosive. Why is this and how are projects using DVC?...
Earl T. Barr, Christian Bird, Peter C. Rigby, Abra...
We introduce a parallel approximation of an Over-determined Laplacian Partial Differential Equation solver (ODETLAP) applied to the compression and restoration of terrain data use...
Jared Stookey, Zhongyi Xie, Barbara Cutler, W. Ran...