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PVLDB
2008
137views more  PVLDB 2008»
13 years 7 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
CIKM
2010
Springer
13 years 6 months ago
Detecting product review spammers using rating behaviors
This paper aims to detect users generating spam reviews or review spammers. We identify several characteristic behaviors of review spammers and model these behaviors so as to dete...
Ee-Peng Lim, Viet-An Nguyen, Nitin Jindal, Bing Li...
WWW
2011
ACM
13 years 2 months ago
A demo search engine for products
Most product search engines today build on models of relevance devised for information retrieval. However, the decision mechanism that underlies the process of buying a product is...
Beibei Li, Anindya Ghose, Panagiotis G. Ipeirotis
FASE
2012
Springer
12 years 3 months ago
Cohesive and Isolated Development with Branches
The adoption of distributed version control (DVC), such as Git and Mercurial, in open-source software (OSS) projects has been explosive. Why is this and how are projects using DVC?...
Earl T. Barr, Christian Bird, Peter C. Rigby, Abra...
GIS
2008
ACM
14 years 8 months ago
Parallel ODETLAP for terrain compression and reconstruction
We introduce a parallel approximation of an Over-determined Laplacian Partial Differential Equation solver (ODETLAP) applied to the compression and restoration of terrain data use...
Jared Stookey, Zhongyi Xie, Barbara Cutler, W. Ran...