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SIGUCCS
2000
ACM
14 years 3 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
2000
ACM
14 years 3 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
KDD
2007
ACM
159views Data Mining» more  KDD 2007»
14 years 11 months ago
Practical guide to controlled experiments on the web: listen to your customers not to the hippo
The web provides an unprecedented opportunity to evaluate ideas quickly using controlled experiments, also called randomized experiments (single-factor or factorial designs), A/B ...
Ron Kohavi, Randal M. Henne, Dan Sommerfield
IJCAI
2003
14 years 7 days ago
IKUM: An Integrated Web Personalization Platform Based on Content Structures and User Behavior
Web personalization is the process of customizing a web site to the needs of each specific user or set of users, taking advantage of the knowledge acquired through the analysis of ...
Magdalini Eirinaki, Joannis Vlachakis, Sarabjot S....
KBS
2007
106views more  KBS 2007»
13 years 10 months ago
A cognitive approach for agent-based personalized recommendation
There is an increasing need for various e-service, e-commerce and e-business sites to provide personalized recommendations to on-line customers. This paper proposes a new type of ...
Chunyan Miao, Qiang Yang, Haijing Fang, Angela Goh