A continuing problem in business today is the design of human-computer systems that respect how work actually gets done. The overarching context of work consists of activities, wh...
William J. Clancey, Patricia Sachs, Maarten Sierhu...
Peer production systems rely on users to self-select appropriate tasks and “scratch their personal itch”. However, many such systems require significant maintenance work, whic...
Aniket Kittur, Bryan A. Pendleton, Robert E. Kraut
Designing and maintaining websites can be costly for small business, therefore the decision to embark on a Web strategy should not be taken lightly. Critical to the success of a w...
Julie Fisher, John Bentley, Annemieke Craig, Rodne...
People display adaptive language behaviors in face-to-face conversations, but will computer users do the same during HCI? We report an experiment (N=20) demonstrating that users...
Jamie Pearson, Jiang Hu, Holly P. Branigan, Martin...
When designing novel GUI controls, interaction designers are challenged by the “immaterial” materiality of the digital domain; they lack tools that effectively support a refle...
Fatih Kursat Ozenc, Miso Kim, John Zimmerman, Step...