The foundations of support for any business process lie in understanding the needs of people, the stakeholders in business processes and support systems. Stakeholder analysis has b...
This paper describes the development of the generic collaboration support architecture CAKE incorporating case-based reasoning (CBR). CAKE provides unified access to knowledge avai...
Many information systems log event data about executed tasks. Workflow mining is concerned with the derivation of a graphical workflow model out of this data. Experience from appl...
Workflow Management Systems (WfMS) allow organizations to streamline and automate business processes and reengineer their structure. One important requirement for this type of syst...
The value of modeling and simulating business processes has recently received increased attention with the interest in business process re-engineering (BPR). Many re-engineering p...