Workflow management systems (WfMS) based on agent technology can cope with the rapidly evolving business environment better than most other systems as they are more flexible and op...
Lars Ehrler, Martin K. Fleurke, Maryam Purvis, Bas...
Various kinds of data are processed in workflow management systems: from case data to control data, from internal data to access to external databases or documents exchanged in int...
Christian Dreier, Johann Eder, Marek Lehmann, Amir...
Process descriptions are used in workflow and related systems to describe the flow of work and organisational responsibility in business processes, and to aid in coordination. How...
Paul Dourish, Richard Bentley, Rachel Jones, Allan...
Understanding the performance and dynamic behavior of workflow is crucial in being able to modify, maintain, and improve it. A particularly difficult aspect of measuring the perfor...
In this paper, we describe two mission critical applications currently deployed by Telecom Italia in the Operations Support System domains. The first one called "Network Neut...