This paper introduces the concept of the “vendible line” partitioning jobs in a company into those that are likely to be lost to outsourcing (onshore or offshore) and those th...
Social media has changed the way that people collaborate and share information. In this paper, we highlight its impact for enabling new ways for software teams to form and work to...
This paper reports from a study of Norwegian medical emergency call (AMK) centres, in which advanced radio and telephone communication technologies are handled by a team of nurses...
This case study describes the adoption of an enterprise identity management(IdM) system in an insurance organization. We describe the state of the organization before deploying th...
Pooya Jaferian, David Botta, Kirstie Hawkey, Konst...
This paper builds on earlier CSCW studies of domestic technologies, looking at the frequent maintenance required by new security technologies that households are adopting to provi...