The Princeton University Help Desk KnowledgeBase (KB) is a searchable online information system that publishes Princetonspecific computer solutions to better serve the University ...
Social media has changed the way that people collaborate and share information. In this paper, we highlight its impact for enabling new ways for software teams to form and work to...
Information needs are rarely satisfied directly on search engine result pages. Searchers usually need to click through to search results (landing pages) and follow search trails b...
Continuous testing uses excess cycles on a developer’s workstation to continuously run regression tests in the background, providing rapid feedback about test failures as source...
Persistent Embodied Conversational Agents (ECA) can be used to assist users in their daily activities. We introduce the Health and Fitness Companion (HFC), which is a conversation...
Cameron Smith, Daniel Charlton, Li Zhang, Marc Cav...