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ICIS
2000
13 years 9 months ago
Managing customer turnover in online services: a systems thinking approach
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
Amitava Dutta
BPM
2006
Springer
153views Business» more  BPM 2006»
13 years 11 months ago
Shop Floor Information Management and SOA
Service Science is a new term for a new paradigm which aims at the solution of an obvious problem: How to make the increasing fusion of business and IT successful in a dynamically ...
Konrad Pfadenhauer, Burkhard Kittl, Schahram Dustd...
BTW
2003
Springer
114views Database» more  BTW 2003»
14 years 1 months ago
Kontext-basierte Personalisierung von Web Services
Abstract: Web Services finden zunehmend im Business-To-Consumer-Bereich Verwendung. In diesem Umfeld ist der Kreis der Benutzer heterogen und sehr groß. Jeder hat seine eigene Vo...
Markus Keidl, Stefan Seltzsam, Christof König...
RIDE
2002
IEEE
14 years 20 days ago
A Scheme for Integrating e-Services in Establishing Virtual Enterprises
An important aspect of Business to Business ECommerce is the agile Virtual Enterprise (VE). VEs are established when existing enterprises dynamically form temporary alliances, joi...
Alan Berfield, Panos K. Chrysanthis, Ioannis Tsama...
AINA
2006
IEEE
14 years 1 months ago
A Hybrid Rule-Based/Case-Based Reasoning Approach for Service Fault Diagnosis
— In today’s service market the provisioning of high quality services has become a critical issue for providers as the business success of their customers is often based on the...
Andreas Hanemann