Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
Service Science is a new term for a new paradigm which aims at the solution of an obvious problem: How to make the increasing fusion of business and IT successful in a dynamically ...
Konrad Pfadenhauer, Burkhard Kittl, Schahram Dustd...
Abstract: Web Services finden zunehmend im Business-To-Consumer-Bereich Verwendung. In diesem Umfeld ist der Kreis der Benutzer heterogen und sehr groß. Jeder hat seine eigene Vo...
An important aspect of Business to Business ECommerce is the agile Virtual Enterprise (VE). VEs are established when existing enterprises dynamically form temporary alliances, joi...
Alan Berfield, Panos K. Chrysanthis, Ioannis Tsama...
— In today’s service market the provisioning of high quality services has become a critical issue for providers as the business success of their customers is often based on the...