Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Business-to-Business (B2B) collaboration is becoming a pivotal way to bring today’s enterprises to success in the dynamically changing e-business environment. Though many busine...
The advent of emerging technologies such as Web services, serviceoriented architecture, and cloud computing has enabled us to perform business services more efficiently and effec...
Abstract. The Bologna Process [1] has triggered a major restructuring of the current university diploma into a bachelor/master system. As one effect, the administration effort for ...
Dirk Reiss, Bernhard Rumpe, Marvin Schulze-Quester...
The MObile Teamwork Infrastructure for Organizations Networking (MOTION) 1 service platform that we have designed and implemented addresses an emerging requirement in the daily bu...
Pascal Fenkam, Engin Kirda, Schahram Dustdar, Hara...