: The successful deployment and exploitation of an Information and Communications Technologies (ICT) project in a traditional Public Organization involves the proper design and imp...
In order to assist bottom-up efforts by administrations annotating their Web resources with adequate metadata, we introduce and follow an activity-based approach towards developme...
This paper is the second on a series of four papers and presents the functional systematization implementation specification of a subsystem with integrative function based on a Se...
Valdevino Siqueira Campos Neto, Fernando Maciel Li...
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
Driven by the ubiquitous deployment of mobile systems, the widespread use of the Internet, the rapid advances in wireless technologies, the insatiable demand for high-speed interac...