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IMCS
2007
93views more  IMCS 2007»
13 years 7 months ago
Strategies for successful CRM implementation
Purpose – Customer relationship management (CRM) is an information system that tracks customers’ interactions with the firm and allows employees to instantly pull up informat...
ThuyUyen H. Nguyen, Joseph S. Sherif, Michael Newb...
CSCW
2010
ACM
14 years 4 months ago
The work of sustaining order in wikipedia: the banning of a vandal
In this paper, we examine the social roles of software tools in the English-language Wikipedia, specifically focusing on autonomous editing programs and assisted editing tools. Th...
R. Stuart Geiger, David Ribes
MTSR
2007
Springer
14 years 1 months ago
The Human Art of Encoding: Markup as Documentary Practice
This paper describes the Markup Analysis Project, a research initiative of the Information Policy and Practice Research Group at the University of Sydney to investigate frameworks ...
Paul Scifleet, Susan P. Williams, Creagh Cole
MIS
2008
Springer
149views Multimedia» more  MIS 2008»
13 years 7 months ago
Home-Explorer: Ontology-based physical artifact search and hidden object detection system
A new system named Home-Explorer that searches and finds physical artifacts in a smart indoor environment is proposed. The view on which it is based is artifact-centered and uses s...
Bin Guo, Satoru Satake, Michita Imai
MHCI
2009
Springer
13 years 12 months ago
Glancephone: an exploration of human expression
In this paper, we describe the design and ethnographic study of a phone developed so as to allow people to glance at each other, rather than simply message or voice call. Glanceph...
Richard H. R. Harper, Stuart Taylor