: In order to enhance their global business performance, organizations must be careful with the quality of their information since it is one of their main assets. Analogies to qual...
Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain work...
- Over the past years, the Capability Maturity Model (CMM) and Capability Maturity Model Integration (CMMI) have been broadly used for assessing organizational maturity and process...
Ana Sofia C. Marcal, Felipe Santana Furtado Soares...
: Knowledge is not manageable, as if it were data or information. Consequently, Knowledge Management (KM) must address activities that utilise and create knowledge, instead of addr...
This paper presents a model for analysing IT outsourcing maturity in organizations. Organizations outsource their IT for reasons such as cost reduction, access to superior skill s...