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CORR
2010
Springer
108views Education» more  CORR 2010»
13 years 9 months ago
Born to be Wild: Using Communities of Practice as a Tool for Knowledge Management
This paper looks at what happens when Communities of Practice are used as a tool for Knowledge Management. The original concept of a Community of Practice appears to have very lit...
Valérie Chanal, Chris Kimble
COLING
2008
13 years 10 months ago
Bayes Risk-based Dialogue Management for Document Retrieval System with Speech Interface
We propose an efficient dialogue management for an information navigation system based on a document knowledge base with a spoken dialogue interface. In order to perform robustly ...
Teruhisa Misu, Tatsuya Kawahara
ERLANG
2003
ACM
14 years 2 months ago
ARMISTICE: an experience developing management software with Erlang
In this paper, some experiences of using the concurrent functional language Erlang to implement a classical vertical application, a risk management information system, are present...
David Cabrero, Carlos Abalde, Carlos Varela, Laura...
GI
2010
Springer
13 years 7 months ago
Towards a Service Level Management Framework for Service Value Networks
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
Christof Momm, Frank Schulz
HICSS
2008
IEEE
165views Biometrics» more  HICSS 2008»
14 years 3 months ago
CRM and Customer Portfolio Management for E-Tailers
“Don’t put all your eggs in one basket” is common wisdom with respect to financial portfolio theory. The configuration of customer portfolios with regard to appropriate risk...
Dennis Kundisch, Stefan Sackmann, Markus Ruch