73 search results - page 3 / 15 » Identifying issues in customer relationship management at Me... |
ICSM
1995
IEEE
13 years 10 months ago
1995
IEEE
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
HICSS
2002
IEEE
13 years 11 months ago
2002
IEEE
Many financial institutions are actively developing new electronic banking products for their retail customers. These efforts are can succeed only if their managers focus the prom...
WWW
2008
ACM
14 years 7 months ago
2008
ACM
Based on our field studies and consultations with field experts, we identified three main problems that are of key importance to online web personalization and customer relationsh...
FC
2004
Springer
13 years 12 months ago
2004
Springer
Abstract. Systems for the support of customer relationship management are becoming increasingly attractive for vendors. Loyalty systems provide an interesting possibility for vendo...
HICSS
2002
IEEE
13 years 11 months ago
2002
IEEE
: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...