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IADIS
2003
13 years 8 months ago
The Customer's Perspective Sociological Accounts of E-Commerce Encounters
Creating value and continuously generating a positive Total Customer Experience (TCE) for customers is important for E-Commerce environments in order to attract and retain custome...
Shailey Minocha, Lisa Dawson, Ann Blandford, Dave ...
INFOCOM
2011
IEEE
12 years 10 months ago
Making sense of customer tickets in cellular networks
—Effective management of large-scale cellular data networks is critical to meet customer demands and expectations. Customer calls for technical support provide direct indication ...
Yu Jin, Nick G. Duffield, Alexandre Gerber, Patric...
HICSS
2008
IEEE
147views Biometrics» more  HICSS 2008»
14 years 1 months ago
Exploring Barriers to Innovation Diffusion in Health Care Service Organizations: An Issue for Effective Integration of Service A
- This study explores the diffusion of innovations in health care service organizations. The importance of the diffusion arises from the direct effect of innovations on the quality...
Tugrul U. Daim, R. Tarcan Tarman, Nuri Basoglu
IJCSS
2007
119views more  IJCSS 2007»
13 years 6 months ago
Trust in Electronic Markets - Customers' Perspective
People have trusted in face-to-face interaction more than any other modes of interactions to develop relationships and as a result of which one of the most concerned problem that ...
Shweta Sharma, Deepali Singh, D. P. Agrawal
KBS
2000
122views more  KBS 2000»
13 years 6 months ago
Creating knowledge maps by exploiting dependent relationships
Knowledge is an interesting concept that has attracted the attention of philosophers for thousands of years. In more recent times, researchers have investigated knowledge in a mor...
John L. Gordon