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ATAL
2006
Springer
13 years 11 months ago
A context-aware approach for service selection using ontologies
Selecting the right parties to interact with is a fundamental problem in open and dynamic environments. The problem is exemplified when the number of interacting parties is high a...
Murat Sensoy, Pinar Yolum
IWAN
2000
Springer
13 years 11 months ago
A Flexible IP Active Networks Architecture
This paper presents the main concepts of the IST Project FAIN "Future Active IP Networks" [10], a three-year collaborative research project, whose main task is to develo...
Alex Galis, Bernhard Plattner, Jonathan M. Smith, ...
ICSM
1995
IEEE
13 years 11 months ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege
WSC
2000
13 years 9 months ago
Confident decision making and improved throughput for cereal manufacturing with simulation
In 1999, Kellogg Company needed to rationalize its area manufacturing capacity. A significant portion of the production was moved between Kellogg manufacturing plants. Simulation ...
Travis A. Dahl, Brian F. Jacob
COMAD
2009
13 years 8 months ago
A Feasibility Study on Automating the Automotive Insurance Claims Processing
In this paper, we present a feasibility study in automating the insurance claims processing system related to automotive sector. In automobile insurance claims processing, usually...
Jayanta Basak, Desmond Lim