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CHI
2005
ACM
14 years 9 months ago
Tool for accurately predicting website navigation problems, non-problems, problem severity, and effectiveness of repairs
The Cognitive Walkthrough for the Web (CWW) is a partially automated usability evaluation method for identifying and repairing website navigation problems. Building on five earlie...
Marilyn Hughes Blackmon, Muneo Kitajima, Peter G. ...
KDD
2005
ACM
163views Data Mining» more  KDD 2005»
14 years 2 months ago
Web mining from competitors' websites
This paper presents a framework for user-oriented text mining. It is then illustrated with an example of discovering knowledge from competitors’ websites. The knowledge to be di...
Xin Chen, Yi-fang Brook Wu
INFOCOM
1997
IEEE
14 years 27 days ago
Analyzing Non-Determinism in Telecommunication Services Using P-Invariant of Petri-Net Model
The non-deterministic behaviors in telecommunication services are well-known as one of the most typical Feature Interactions, and they should be detected and eliminated from the t...
Masahide Nakamura, Yoshiaki Kakuda, Tohru Kikuno
IPCCC
2005
IEEE
14 years 2 months ago
Adapting spatial constraints of composite multimedia objects to achieve universal access
A composite multimedia object (cmo) is comprised of different media components such as text, video, audio and image, with a variety of constraints that must be adhered to. The con...
Ahmed Gomaa, Nabil R. Adam, Vijayalakshmi Atluri
WSC
2007
13 years 11 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta