The Cognitive Walkthrough for the Web (CWW) is a partially automated usability evaluation method for identifying and repairing website navigation problems. Building on five earlie...
Marilyn Hughes Blackmon, Muneo Kitajima, Peter G. ...
This paper presents a framework for user-oriented text mining. It is then illustrated with an example of discovering knowledge from competitors’ websites. The knowledge to be di...
The non-deterministic behaviors in telecommunication services are well-known as one of the most typical Feature Interactions, and they should be detected and eliminated from the t...
A composite multimedia object (cmo) is comprised of different media components such as text, video, audio and image, with a variety of constraints that must be adhered to. The con...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...