High quality is one of the critical elements contributing to Web service’s success. Monitoring events that are sensitive to quality of Web services is thus an important issue fo...
— Providing powerful and fine-grained capabilities for the analysis and management of non-functional properties is a major challenge for component-based software systems. This a...
How do we know if we can afford a particular purchase? We can find out what the payments might be and check our balances on various accounts, but does this answer the question? Wh...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Patterns, which are based on in-depth practical experience, can be instructing for the design of groupware applications as sociotechnical systems. On the basis of a summary of the...
Thomas Herrmann, Marcel Hoffmann, Isa Jahnke, Andr...