1372 search results - page 34 / 275 » Implementing an ITIL-Based IT Service Management Measurement... |
IM
1997
13 years 8 months ago
1997
We present an architecture for customer management and control of a broadband VPN service. The architecture is aimed at giving the VPN customer a high level of control over the tr...
ISN
1999
Springer
13 years 11 months ago
1999
Springer
The ACTS FlowThru project aims to build a management system which supports the flow of management information across organisational and technological domains by reusing components ...
APNOMS
2006
Springer
13 years 11 months ago
2006
Springer
This paper intends to introduce the development of a terminal agent for QoS measurement that is suitable for an NGN environment, and to summarize the results of its performance tes...
ICDE
2008
IEEE
14 years 1 months ago
2008
IEEE
— The emergence of wireless sensor networks (WSN) and RFID technology are starting to make the ubiquitous computing vision a reality, as they provide the means to obtain informat...
EUC
2005
Springer
14 years 26 days ago
2005
Springer
A new system for real-time customer relationship management is proposed. The system is based on deploying a network of RFID readers throughout an environment. Information about the...