1372 search results - page 36 / 275 » Implementing an ITIL-Based IT Service Management Measurement... |
ICSM
2002
IEEE
14 years 10 days ago
2002
IEEE
This paper is about client-specific customization of systems that implement an on-line Internet service in the presence of simultaneous client-specific views. The problem is that ...
ICMCS
2007
IEEE
14 years 1 months ago
2007
IEEE
As more and more tools are developed for meeting support tasks, properly using these tools to get expected results becomes too complicated for many meeting participants. To addres...
HICSS
2006
IEEE
14 years 1 months ago
2006
IEEE
Research on knowledge management (KM) readiness has matured. However, recent organizational structures have emerged which prevent traditional instruments from adequately measuring...
MSS
2005
IEEE
14 years 1 months ago
2005
IEEE
Systems Managed Storage is a proven concept in traditional mainframe computing. Client-Server operating systems have traditionally lacked the tape I/O subsystem, file system intel...
IMCS
2007
13 years 7 months ago
2007
Purpose – Customer relationship management (CRM) is an information system that tracks customers’ interactions with the firm and allows employees to instantly pull up informat...