: This work uses Artificial Intelligence (AI) in an electronic communication interface to improve people’s ability to focus on important communications. Many social cues that all...
Hermes is an optimization engine for large-scale enterprise e-mail services. Such services could be hosted by a virtualized e-mail service provider, or by dedicated enterprise dat...
Thomas Karagiannis, Christos Gkantsidis, Dushyanth...
We need to analyse a large number of e-mails sent by the citizens to the customer services department of a governmental organisation based in Sweden. To carry out this analysis we ...
Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
Email worms continue to be a persistent problem, indicating that current approaches against this class of selfpropagating malicious code yield rather meagre results. Additionally,...