35 search results - page 3 / 7 » Improving Customer Service Operations at Amazon.com |
JMIS
2011
12 years 9 months ago
2011
: The Internet makes it easy to offer large assortments of products, tempting managers to chase the “long tail”—that is, the phenomenon in which niche products gain a signifi...
SIGUCCS
2000
ACM
13 years 11 months ago
2000
ACM
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
ICNS
2009
IEEE
14 years 1 months ago
2009
IEEE
—During the last years next generation networks (NGNs) have gained attention, as an increasing number of network operators moved toward triple-play services: telephony, Internet ...
HICSS
2008
IEEE
14 years 1 months ago
2008
IEEE
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
QOFIS
2001
Springer
13 years 11 months ago
2001
Springer
The exponential rise in the number of Web users has inspired the creation of a diversity of Web applications. Hence, Web Quality of Service (QoS) is an increasingly critical issue ...