35 search results - page 4 / 7 » Improving Customer Service Operations at Amazon.com |
CCGRID
2010
IEEE
13 years 2 months ago
2010
IEEE
This paper discusses our experience in building SPIRE, an autonomic system for service provision. The architecture consists of a set of hosted Web Services subject to QoS constrain...
JSAC
2010
13 years 6 months ago
2010
Abstract—When an emergency happens, public communication networks, including cellular networks, public switched telecommunication networks, and the Internet can be utilized to su...
WSC
2001
13 years 9 months ago
2001
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
ICNC
2009
Springer
14 years 3 days ago
2009
Springer
Vehicle routing problem (VRP) is a well-known combinatorial optimization and nonlinear programming problem seeking to service a number of customers with a fleet of vehicles. This ...
IMC
2010
ACM
13 years 5 months ago
2010
ACM
Social media sites such as Twitter continue to grow at a fast pace. People of all generations use social media to exchange messages and share experiences of their life in a timely...