35 search results - page 5 / 7 » Improving Customer Service Operations at Amazon.com |
INFOCOM
2007
IEEE
14 years 1 months ago
2007
IEEE
— Multihoming and overlay routing are used, mostly separately, to bypass Internet outages, congested links and long routes. In this paper, we examine a scenario in which multihom...
QOFIS
2004
Springer
14 years 26 days ago
2004
Springer
Abstract. Web pre-fetching is a technique that tries to improve the QoS perceived by a user when surfing the web. Previous studies show that the cost of an effective hit rate is qu...
ACL
1998
13 years 9 months ago
1998
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
SIGMETRICS
2012
ACM
11 years 10 months ago
2012
ACM
The demand for data center computing increased significantly in recent years resulting in huge energy consumption. Data centers typically comprise three main subsystems: IT equip...
Presentation
In recent years, the use of performance measures for transit planning and operations has gained a great deal of attention, particularly as transit agencies are required to provide ...