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BPM
2010
Springer
128views Business» more  BPM 2010»
13 years 8 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
ACMDIS
2004
ACM
14 years 2 months ago
The information discovery framework
This paper continues the movement from technology centered to human centered approaches in the study of tasks that involve finding, understanding, and using information, and tools...
Andruid Kerne, Steven M. Smith
SIGIR
2004
ACM
14 years 2 months ago
An effective approach to document retrieval via utilizing WordNet and recognizing phrases
Noun phrases in queries are identified and classified into four types: proper names, dictionary phrases, simple phrases and complex phrases. A document has a phrase if all content...
Shuang Liu, Fang Liu, Clement T. Yu, Weiyi Meng
P2PKM
2004
13 years 10 months ago
A Space-Efficient Model for Sharing Personal Knowledge Objects in Peer Communities
Abstract. In the future it is likely that peer communities will be routinely established for the purpose of sharing electronic resources and targeted information among groups of pe...
Fred S. Annexstein, Kenneth A. Berman
SIGIR
2008
ACM
13 years 8 months ago
Deep classification in large-scale text hierarchies
Most classification algorithms are best at categorizing the Web documents into a few categories, such as the top two levels in the Open Directory Project. Such a classification me...
Gui-Rong Xue, Dikan Xing, Qiang Yang, Yong Yu