Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
This paper continues the movement from technology centered to human centered approaches in the study of tasks that involve finding, understanding, and using information, and tools...
Noun phrases in queries are identified and classified into four types: proper names, dictionary phrases, simple phrases and complex phrases. A document has a phrase if all content...
Abstract. In the future it is likely that peer communities will be routinely established for the purpose of sharing electronic resources and targeted information among groups of pe...
Most classification algorithms are best at categorizing the Web documents into a few categories, such as the top two levels in the Open Directory Project. Such a classification me...