Business processes are increasingly key to the success of companies in the service industry. It is important that these processes are designed and maintained to deliver the most c...
Simon Dennis, Ben C. King, Martin Hind, Stewart Ro...
Software process assessments have been used to verify the conformance with quality reference models or standards, usually in a context of software process improvement programs. Mo...
In this paper, we propose to apply artifact mining in a global development environment to support measurement based process management and improvement, such as SEI/CMMI’s GQ(I)M...
The management of IT landscapes consisting of thousands of business applications, different middleware systems, and supporting various business processes is a challenge for modern...