Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...
The distributed nature of the Internet makes it difficult for a single service provider to troubleshoot the disruptions experienced by its customers. We propose NetDiagnoser, a tr...
Many valuable text databases on the web have non-crawlable contents that are "hidden" behind search interfaces. Metasearchers are helpful tools for searching over many s...
We propose two new online methods for estimating the size of a backtracking search tree. The first method is based on a weighted sample of the branches visited by chronological ba...