Knowledge management is an increasingly important source of competitive advantage for organizations. Knowledge is a renewable, re-usable and accumulating asset of value to firms t...
: The development of the tools of Business Process Management (BPM) arises from the spread of the notion of process in the management universe. The application of BPM to strategic ...
Two main Rights Expression Languages (RELs) exist to describe licenses governing the access to digital content: ODRL (Open Digital Rights Language) and MPEG-21 REL. Both RELs are ...
Abstract - Organizational learning requires individual learning. Individual learning has to interact in a dynamic social environment in order to contribute to organizational learni...
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...