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HICSS
1999
IEEE
267views Biometrics» more  HICSS 1999»
14 years 28 days ago
Annotate: A Web-based Knowledge Management Support System for Document Collections
Knowledge management is an increasingly important source of competitive advantage for organizations. Knowledge is a renewable, re-usable and accumulating asset of value to firms t...
Mark Ginsburg, Ajit Kambil
AIM
2006
13 years 10 months ago
Observing the use of BPM tools: A step towards flexibility
: The development of the tools of Business Process Management (BPM) arises from the spread of the notion of process in the management universe. The application of BPM to strategic ...
Joseph Heili, Jean-Mathias Heraud, Laure France
ODRL
2004
13 years 10 months ago
Interoperability between ODRL and MPEG-21 REL
Two main Rights Expression Languages (RELs) exist to describe licenses governing the access to digital content: ODRL (Open Digital Rights Language) and MPEG-21 REL. Both RELs are ...
Josep Polo, Jose Prados, Jaime Delgado
ECIS
2000
13 years 10 months ago
Work-Based Learning and Knowledge Management: An Integrated Concept of Organizational Learning
Abstract - Organizational learning requires individual learning. Individual learning has to interact in a dynamic social environment in order to contribute to organizational learni...
Sabine Seufert
BPM
2010
Springer
128views Business» more  BPM 2010»
13 years 8 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...