Service providers and their customers agree on certain quality of service guarantees through Service Level Agreements (SLA). An SLA contains one or more Service Level Objectives (S...
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,...
Operations research and management science are often confronted with sequential decision making problems with large state spaces. Standard methods that are used for solving such c...
We present AceWiki, a prototype of a new kind of semantic wiki using the controlled natural language Attempto Controlled English (ACE) for representing its content. ACE is a subse...
Cognitive task analysis (CTA) approaches are currently needed in many domains to provide explicit guidance on redesigning existing systems. This study used goal-directed task analy...
David B. Kaber, Noa Segall, Rebecca S. Green, K. E...
Purpose – This article is the third in a four-part series that aims to illustrate the process involved in planning a portal and creating a portal definition document. Design/me...