This paper describes issues in the design of IT-centric trouble-ticketing applications. Two prototypes are presented. The first introduces a user-centric, webaccessible thick clie...
With an ever growing complexity and data volume, the administration of today's relational database management systems has become one of the most important cost factors in thei...
—The application of complex network theory to communication systems has led to several important results. Nonetheless, previous research has often neglected to take into account ...
To contribute to HCI investigation and interface design that develops interactive systems for creative solutions, I attempt to formulate a model of the human capability to combine...
— Integrated systems are composed of components that exchange information (i.e., interoperate [5]). These components include Graphical User Interface (GUI) APplications (GAPs) an...