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IJCAI
2007
15 years 5 months ago
Automatically Selecting Answer Templates to Respond to Customer Emails
Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
134
Voted
TREC
2003
15 years 5 months ago
AnswerFinder in TREC 2003
In this our first participation in TREC we have focused on the passage task of the question answering track. The main aim of our participation was to test the impact of various t...
Diego Mollá Aliod
ENTCS
2006
116views more  ENTCS 2006»
15 years 3 months ago
Reflections on a Geometry of Processes
In this note we discuss some issues concerning a geometric approach to process algebra. We mainly raise questions and are not yet able to present significant answers.
Clemens Grabmayer, Jan Willem Klop, Bas Luttik
130
Voted
LREC
2010
147views Education» more  LREC 2010»
15 years 5 months ago
Named Entity Recognition in Questions: Towards a Golden Collection
Named Entity Recognition (NER) plays a relevant role in several Natural Language Processing tasks. Question-Answering (QA) is an example of such, since answers are frequently name...
Ana Cristina Mendes, Luísa Coheur, Paula Va...
131
Voted
ISI
2008
Springer
15 years 3 months ago
A template alignment algorithm for question classification
Question classification (QC) plays a key role in automated question answering (QA) systems. In Chinese QC, for example, a question is analyzed and then labeled with the question ty...
Cheng-Lung Sung, Min-Yuh Day, Hsu-Chun Yen, Wen-Li...