: Today, enterprises are forced to continuously optimize their business as well as service processes. In this context the process-centered alignment of information systems is cruci...
Bela Mutschler, Johannes Bumiller, Manfred Reicher...
: This paper analyses aspects about the recommendation process in distributed information systems. It extracts similarities and differences between recommendations in estores and t...
In recent years Services Science has been an emerging discipline that aims to promote service innovation and increase service productivity by aligning scientific, management, and ...
We discuss the design of the Intermediary Agent's brain, the control module of an embodied conversational virtual peer in a simulation game aimed at providing learning experi...
The research presented in this paper reports on three phases of an empirical user study that examines the relationship between identity and technology using contextual interviews,...
Christine Satchell, Graeme G. Shanks, Steve Howard...