With an explosion in the proliferation of user-generated content in communities, information overload is increasing and quality of readily available online content is deterioratin...
One of the most challenging problems facing builders and facilitators of community networks is to create and sustain social engagement among members. In this paper, we investigate...
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
In this paper we describe an interactive community bulletin board we installed within a neighborhood café and art gallery, and the interactions that take place around and through...
People come to online communities seeking information, encouragement, and conversation. When a community responds, participants benefit and become more committed. Yet interactions...
Jaime Arguello, Brian S. Butler, Elisabeth Joyce, ...