Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...
This paper reviews the main innovations of XML and considers their impact on the editing techniques for structured documents. Namespaces open the way to compound documents; well-f...
Spatial hypertext is an effective medium for the delivery of help and instructional information on the Web. Spatial hypertext’s intrinsic features allow documents to visually re...
In this paper, we describe a new approach to the creation of virtual environments, which uses qualitative physics to implement object behaviour. We adopted Qualitative Process The...
Marc Cavazza, Simon Hartley, Jean-Luc Lugrin, Mika...
Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
Tessa A. Lau, Lawrence D. Bergman, Vittorio Castel...