A conflict is a common phenomenon that results from the interaction between both individuals and groups of individuals. For the development of knowledge-based systems, one needs t...
Meta-design of socio-technical systems is an approach which complies with the need of integrating two different types of structures and processes: technical systems which are engi...
This demonstration will illustrate the key technical and user interface aspects of the Web Adaptation Technology. Various transformations underlying the system will be shown that ...
We explored whether Fisher and Durrance’s [11] framework of information communities applies to online technical newsgroups and the impact of particular social types on informati...
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...