We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
Healthcare processes can be characterized as weakly-connected interacting lightweight workflows coping with different levels of granularity. Classical workflow notations are fal...
R. S. Mans, Nick C. Russell, Wil M. P. van der Aal...
The immense explosion of geographically referenced data calls for efficient discovery of spatial knowledge. One critical requirement for spatial data mining is the capability to ...
Wei Ding 0003, Christoph F. Eick, Jing Wang 0007, ...