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HICSS
2008
IEEE
147views Biometrics» more  HICSS 2008»
14 years 1 months ago
Conceiving Interoperability between Public Authorities - A Methodical Framework
An increasing level of cooperation between public administrations nowadays on national, regional and local level requires methods to develop interoperable EGovernment systems and ...
Jörg Ziemann, Thomas Matheis, Dirk Werth
STEP
2005
IEEE
14 years 28 days ago
Using Metamodels in Service Interoperability
Interoperability in service oriented environments is heavily inuenced by the view that the cooperating services have on their data. e term service for the abstract contract concl...
Andreas Winter, Jürgen Ebert
SOSP
2005
ACM
14 years 4 months ago
BAR fault tolerance for cooperative services
This paper describes a general approach to constructing cooperative services that span multiple administrative domains. In such environments, protocols must tolerate both Byzantin...
Amitanand S. Aiyer, Lorenzo Alvisi, Allen Clement,...
PVLDB
2008
137views more  PVLDB 2008»
13 years 6 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
ICECCS
2010
IEEE
162views Hardware» more  ICECCS 2010»
13 years 7 months ago
Trust-Based Adaptation in Complex Service-Oriented Systems
Abstract—Complex networks consisting of humans and software services, such as Web-based social and collaborative environments, typically require flexible and context-based inter...
Florian Skopik, Daniel Schall, Schahram Dustdar