An increasing level of cooperation between public administrations nowadays on national, regional and local level requires methods to develop interoperable EGovernment systems and ...
Interoperability in service oriented environments is heavily inuenced by the view that the cooperating services have on their data. e term service for the abstract contract concl...
This paper describes a general approach to constructing cooperative services that span multiple administrative domains. In such environments, protocols must tolerate both Byzantin...
Amitanand S. Aiyer, Lorenzo Alvisi, Allen Clement,...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Abstract—Complex networks consisting of humans and software services, such as Web-based social and collaborative environments, typically require flexible and context-based inter...