Human-robot interaction is a growing research domain; there are many approaches to robot design, depending on the particular aspects of interaction being focused on. In this paper...
Developments in e-government are resulting in fundamental reorganizations of the ways in which democratic governments operate as well as in the ways in which citizens relate to th...
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
This paper describes a methodology that could be used by a utility to estimate the actual cost of congestion on its transmission system using limited, non-state estimator data. Th...
Given the uncertainty of the online environment, institutional trust is fundamental in building and retaining online interorganizational relationships. The authors propose two typ...