In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Abstract Current, data-driven applications have become more dynamic in nature, with the need to respond to events generated from distributed sources or to react to information extr...
With the evolution of Web service technology, services will not only become increasingly sophisticated, but also move into the area of business-to-consumer and peer-to-peer interac...
Simona Colucci, Tommaso Di Noia, Eugenio Di Sciasc...
Infrastructure-as-a-Service (IaaS) cloud computing offers new possibilities to scientific communities. One of the most significant is the ability to elastically provision and relin...
WiFi networks have enjoyed an unprecedent penetration rate in recent years. However, due to the limited coverage, existing WiFi infrastructure only provides intermittent connectiv...