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SIGUCCS
2000
ACM
15 years 7 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
SIGUCCS
2000
ACM
15 years 7 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
PODC
1999
ACM
15 years 7 months ago
LOTEC: A Simple DSM Consistency Protocol for Nested Object Transactions
In this paper, we describe an e cient software-only Distributed Shared Memory (DSM) consistency protocol for an unconventional but important application domain - object transactio...
Peter C. J. Graham, Yahong Sui
HICSS
1999
IEEE
193views Biometrics» more  HICSS 1999»
15 years 7 months ago
Web-based Access to Distributed High-Performance Geographic Information Systems for Decision Support
A number of applications that use GIS for decision support can potentially be enhanced by the use of high-performance computers, broadband networks and mass data stores. We descri...
Paul D. Coddington, Kenneth A. Hawick, Heath A. Ja...
HICSS
1999
IEEE
267views Biometrics» more  HICSS 1999»
15 years 7 months ago
Annotate: A Web-based Knowledge Management Support System for Document Collections
Knowledge management is an increasingly important source of competitive advantage for organizations. Knowledge is a renewable, re-usable and accumulating asset of value to firms t...
Mark Ginsburg, Ajit Kambil
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