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IJCSA
2007
116views more  IJCSA 2007»
13 years 7 months ago
What Enterprise Architecture and Enterprise Systems Usage Can and Can not Tell about Each Other
—There is an increased awareness of the roles that enterprise architecture (EA) and enterprise systems (ES) play in today’s organizations. EA and ES usage maturity models are u...
Maya Daneva, Pascal van Eck
NDSS
2009
IEEE
14 years 2 months ago
The Blind Stone Tablet: Outsourcing Durability to Untrusted Parties
We introduce a new paradigm for outsourcing the durability property of a multi-client transactional database to an untrusted service provider. Specifically, we enable untrusted s...
Peter Williams, Radu Sion, Dennis Shasha
ICWE
2010
Springer
13 years 9 months ago
Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements
:  Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements Hamid R. Motahari-Nezhad, Sven Graupner, Sharad Singhal HP Laboratories HPL...
Hamid R. Motahari Nezhad, Sven Graupner, Sharad Si...
AMW
2011
12 years 11 months ago
Private Database Synthesis for Outsourced System Evaluation
The goal of this paper is to permit secure outsourced system evaluation. We propose a method for generating synthetic databases and obfuscating a workload of queries in order to pr...
Vani Gupta, Gerome Miklau, Neoklis Polyzotis
MANSCI
2008
116views more  MANSCI 2008»
13 years 7 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou