We introduce tools to model and describe phishing attacks, allowing a visualization and quantification of the threat on a given complex system of web services. We use our new mod...
Personalized Web search has emerged as one of the hottest topics for both the Web industry and academic researchers. However, the majority of studies on personalized search focuse...
Jae-wook Ahn, Peter Brusilovsky, Daqing He, Jonath...
Nowadays, the web-based architecture is the most frequently used for a wide range of internet services, as it allows to easily access and manage information and software on remote ...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
In a wide range of business areas dealing with text data streams, including CRM, knowledge management, and Web monitoring services, it is an important issue to discover topic tren...