Prior research suggests people have trouble juggling effort across multiple projects with multiple partners. We investigated this problem, with an experiment where groups of four ...
Peter Scupelli, Susan R. Fussell, Sara B. Kiesler,...
Previous research suggests working on multiple projects may lead to stress and misallocation of attention. A modest redesign of Instant Messenger (IM) could help team members jugg...
Peter Scupelli, Sara B. Kiesler, Susan R. Fussell,...
Expertise to assist people on complex tasks is often in short supply. One solution to this problem is to design systems that allow remote experts to help multiple people in simult...
Jeffrey Wong, Lui Min Oh, Jiazhi Ou, Carolyn Penst...
Nowadays, we increasingly face the situation that possibly heterogeneous workflow environments must be integrated in order to support company-internal business processes as well a...
We present a study of the effects of instant messaging (IM) on individuals' management of work across multiple collaborative projects. Groups of four participants completed f...
Susan R. Fussell, Sara B. Kiesler, Leslie D. Setlo...