Sciweavers

415 search results - page 66 / 83
» KISS - Knowledge-Intensive Service Support for Agile Process...
Sort
View
PVLDB
2008
137views more  PVLDB 2008»
13 years 7 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
ICDE
2008
IEEE
209views Database» more  ICDE 2008»
14 years 9 months ago
Distributed Monitoring of Peer-to-Peer Systems
In this paper, we are concerned with the distributed monitoring of P2P systems. We introduce the P2P Monitor system and a new declarative language, namely P2PML, for specifying mo...
Serge Abiteboul, Bogdan Marinoiu, Pierre Bourhis
HICSS
2007
IEEE
135views Biometrics» more  HICSS 2007»
14 years 2 months ago
Extending the Applicability of Recommender Systems: A Multilayer Framework for Matching Human Resources
Recommender Systems (RS) so far have been applied to many fields of e-commerce in order to assist users in finding the products that best meet their preferences. However, while th...
Tobias Keim
FMICS
2009
Springer
14 years 2 months ago
A Rigorous Methodology for Composing Services
on Abstraction: a Lightweight Approach to Modelling Concurrency. Javier de Dios and Ricardo Peña Certified Implementation on top of the Java Virtual Machine 19:00 Social dinner + ...
Kenneth J. Turner, Koon Leai Larry Tan
ISESE
2006
IEEE
14 years 1 months ago
Empirical estimates of software availability of deployed systems
We consider empirical evaluation of the availability of the deployed software. Evaluation of real systems is more realistic, more accurate, and provides higher level of confidenc...
Audris Mockus