Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
In this paper, we are concerned with the distributed monitoring of P2P systems. We introduce the P2P Monitor system and a new declarative language, namely P2PML, for specifying mo...
Recommender Systems (RS) so far have been applied to many fields of e-commerce in order to assist users in finding the products that best meet their preferences. However, while th...
on Abstraction: a Lightweight Approach to Modelling Concurrency. Javier de Dios and Ricardo Peña Certified Implementation on top of the Java Virtual Machine 19:00 Social dinner + ...
We consider empirical evaluation of the availability of the deployed software. Evaluation of real systems is more realistic, more accurate, and provides higher level of confidenc...