Most database systems allow query processing over attributes that are derived at query runtime (e.g., user-defined functions and remote data calls to web services), making them e...
Justin J. Levandoski, Mohamed F. Mokbel, Mohamed E...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
The High-Energy Physics (HEP) community spearheaded Open Access with over half a century of dissemination of pre-prints, culminating in the arXiv system. It is now proposing an Op...
Abstract. There is rapidly growing momentum for web enabled agents that reason about and dynamically integrate the appropriate knowledge and services at run-time. The dynamic integ...
Kenneth Baclawski, Mieczyslaw M. Kokar, Paul A. Ko...