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DSOM
2008
Springer
13 years 9 months ago
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Claudio Bartolini, Cesare Stefanelli, Mauro Torton...
HICSS
2007
IEEE
141views Biometrics» more  HICSS 2007»
14 years 2 months ago
Modular Integration Through Aspects: Making Cents of Legacy Systems
Recently, Continua Health Alliance has brought together a powerhouse team, including Cisco, IBM, Motorola and others, for personal telehealth products and services. This team will...
Celina Gibbs, Daniel Lohmann, Chunjian Robin Liu, ...
EEE
2005
IEEE
14 years 1 months ago
A Pattern Language for Decentralized Coordination and Negotiation Protocols
Currently negotiation covers a huge and unstructured domain of negotiation- and coordination protocols and associated strategies. Researchers and practitioners like system enginee...
Adrian Paschke, Christine Kiss, Samer Al-Hunaty
ESWA
2008
219views more  ESWA 2008»
13 years 7 months ago
Business intelligence approach to supporting strategy-making of ISP service management
The recent deregulation of telecommunication industry by the Taiwanese government has brought about the acute competition for Internet Service Providers (ISP). Taiwan's ISP i...
Sheng-Tun Li, Li-Yen Shue, Shu-Fen Lee
AGILEDC
2003
IEEE
14 years 1 months ago
Introducing Agile Development into Bioinformatics: An Experience Report
This experience report describes our efforts to introduce agile development techniques incrementally into our customer’s organization in the National Cancer Institute and develo...
David Kane