Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Recently, Continua Health Alliance has brought together a powerhouse team, including Cisco, IBM, Motorola and others, for personal telehealth products and services. This team will...
Celina Gibbs, Daniel Lohmann, Chunjian Robin Liu, ...
Currently negotiation covers a huge and unstructured domain of negotiation- and coordination protocols and associated strategies. Researchers and practitioners like system enginee...
The recent deregulation of telecommunication industry by the Taiwanese government has brought about the acute competition for Internet Service Providers (ISP). Taiwan's ISP i...
This experience report describes our efforts to introduce agile development techniques incrementally into our customer’s organization in the National Cancer Institute and develo...