Hermes is an ontology-based framework for building news personalization services. This framework consists of a news classification phase, which classifies the news, a knowledge ...
Kim Schouten, Philip Ruijgrok, Jethro Borsje, Flav...
We introduce a novel approach to incorporating domain knowledge into Support Vector Machines to improve their example efficiency. Domain knowledge is used in an Explanation Based ...
Recommender systems apply statistical and knowledge discovery techniques to the problem of making recommendations during live user interaction. This paper describes a novel approa...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
We have for several years been working on an approach to knowledge system building that argues for the existence of a close connection between the tasks which the knowledge system ...