Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
Classification is a core task in knowledge discovery and data mining, and there has been substantial research effort in developing sophisticated classification models. In a parall...
Ariel Fuxman, Anitha Kannan, Andrew B. Goldberg, R...
Web-based data sources, particularly in Life Sciences, grow in diversity and volume. Most of the data collections are equipped with common document search, hyperlink and retrieval...
Stephan Heymann, Katja Tham, Axel Kilian, Gunnar W...
Ontology matching, aiming to obtain semantic correspondences between two ontologies, has played a key role in data exchange, data integration and metadata management. Among numero...
Referral networks are a kind of P2P system consisting of autonomous agents who seek and provide services, or refer other service providers. Key applications include service discove...