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ASUNAM
2010
IEEE
13 years 11 months ago
Assessing Expertise Awareness in Resolution Networks
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
KDD
2009
ACM
204views Data Mining» more  KDD 2009»
14 years 10 months ago
Improving classification accuracy using automatically extracted training data
Classification is a core task in knowledge discovery and data mining, and there has been substantial research effort in developing sophisticated classification models. In a parall...
Ariel Fuxman, Anitha Kannan, Andrew B. Goldberg, R...
VLDB
2002
ACM
264views Database» more  VLDB 2002»
13 years 9 months ago
Viator - A Tool Family for Graphical Networking and Data View Creation
Web-based data sources, particularly in Life Sciences, grow in diversity and volume. Most of the data collections are equipped with common document search, hyperlink and retrieval...
Stephan Heymann, Katja Tham, Axel Kilian, Gunnar W...
SIGMOD
2009
ACM
192views Database» more  SIGMOD 2009»
14 years 10 months ago
A gauss function based approach for unbalanced ontology matching
Ontology matching, aiming to obtain semantic correspondences between two ontologies, has played a key role in data exchange, data integration and metadata management. Among numero...
Qian Zhong, Hanyu Li, Juanzi Li, Guo Tong Xie, Jie...
AP2PC
2007
Springer
13 years 11 months ago
Information Sharing among Autonomous Agents in Referral Networks
Referral networks are a kind of P2P system consisting of autonomous agents who seek and provide services, or refer other service providers. Key applications include service discove...
Yathiraj B. Udupi, Munindar P. Singh